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Real-Time Decisions Operational
Real-Time Decisions: Attribute Enrichment (Hermes) Operational
Real-Time Decisions: Identity Scoring (Hermes) Operational
Real-Time Decisions: Intelligence (Audit API) Operational
Real-Time Decisions: Guardian (Audit API) Operational
Real-Time Decisions: Identity Completion (Hermes) Operational
Real-Time Decisions: Create Operational
Real-Time Decisions: Member Portal Operational
First Party Enrichment & Monitoring Operational
First Party Enrichment & Monitoring: Activate (Audit) Operational
First Party Enrichment & Monitoring: API (Audit) Operational
First Party Enrichment & Monitoring: Cloud Batch Operational
Data Licensing & Syndication Operational
myJornaya Operational
Tableau Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 25, 2026

No incidents reported today.

Oct 24, 2026

Completed - The scheduled maintenance has been completed.
Oct 24, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 10:00 EDT
Scheduled - Please be advised that we will conduct our scheduled monthly maintenance on Saturday, October 24th, which will affect access to:

PowerFlex Automated Batch platforms
SFTP/FTPS delivery system
Marketplaces Platform
The maintenance window is scheduled for Saturday, 10/24/2026, from 9:00 AM CDT until 1:00 PM CDT.

Oct 21, 12:11 EDT

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Resolved - Starting at approximately 11:31 AM ET, the Audit API had elevated error rates. Error rates returned to normal at about 11:37 AM ET, and the API has been stable since then.
Oct 21, 07:00 EDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Resolved - This incident has been resolved.
Oct 15, 20:47 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 17:11 EDT
Investigating - During CREATE deployment of version 2.25.0, we experienced deployment issues that caused an increase in ALB error rates between 2:47 PM and 2:54 PM CST. The issue has been resolved, and all services are operating normally. Our team will continue to actively monitor the platform to ensure ongoing stability.
Oct 15, 17:10 EDT

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.